David Rauschenbach ("Leader by default")

(I haven't found exactly where it occurs yet, but I remember thinking that this book contains the best abstract ever on the reasons and great advantages to putting process at the center of building a business. The material was probably in Chapters 5-7: "Step II: E is for Elimination", in reference to most e-mail distractions being a failure to capture such activities and interchanges within a process.)